Zocku Owners' Network

Hi All,

The Zocku team is pleased to inform you that the DOS attacks that occured yestereday have been contained.

Yesterday we experienced intermittent service quality for several hours on the Zocku platform which resulted in slow page speeds and occasional white pages.  Initially we thought it was related to the deploy we put out yesterday, however as it transpired it was a malicious denial of service attack by unknown hackers. 

Our ISP in the USA (the world's biggest) reacted immediately to the attack and put in place various protections to bring everything under control  in a very short period of time. 

The whole team apologises for for any inconvenience caused.  We are investigating the matter thoroughly to minimise the chance of a similar situation occuring again.

Best Regards,
The Zocku Team

Hi all,

Many apologies for the disruption to your sites this evening.

We deployed a series of updates to our sites that we originally thought was the cause of the issue, however it transpires that we are currently experiencing a DDOS (Denial of Service) attack from a malicious party.

Our ISP is currently working to resolve this issue and prevent it from continuing.

We thank you for your patience in this matter.

Best regards,


Zocku Support Team

Hey Guys, 

We pushed an update to the system last night which includes a number of important updates to Zocku networks.

Firstly, if you restrict access to the Videos tab using Member Levels, it will now also restrict access to watching videos. This is great if you would like to make watching videos on your network premium only.

Secondly, if you set media to Approval Only (videos + photos), when you now approve them, they appear in the homepage activity feed right away. We realised that MANY Zocku networks have to carefully moderate the content on their network and as a result the activity feeds may look a little bare. 

Finally, we have now retrospectively activated members on your network to receive your Message All Members if they have previously been active on  your network. From now on, all members will have to opt-in to gain access but all your existing active members will get the emails. 

Cheers! 

We have made significant progress with the new video encoding servers and are in the progress of rolling them out in the next 2-3 hours. We are sorry for the problems caused by this and please feedback if you are still experiencing problems on Saturday morning onwards! 

Update Monday 5th October
We are now seeing considerably better video quality too. Please continue to report any ongoing issues you may be having.  

Hi Guys, 

We are aware that there are some ongoing issues with video encoding which is affecting the success of uploaded videos to your networks. Please be assured that the team is working round the clock to get this fixed and we will update you once it is.

Thanks for your patience in the meantime and sorry for the problems caused with your members. 

Update 1st october 2009 : We are making good progress today with our testing of the updated service. 

Twitter Connect, GOCart Shopping Cart AND Profile Designer are now available in the Zocku Store.

Enjoy! And as always we welcome your feedback.

We are also currently finalising the Merchant Signup Process for ClickandBuy.com for Member Billing 2.0 which we expect to be ready in the next few days. We are currently waiting to hear back from ClickandBuy and they have confirmed they are nearly done! If you try and register directly through ClickandBuy they will not accept you.

Finally, we are rolling out updated video encoding servers this week to improve the sucess rate of encoded videos so failures will dramatically reduce.

Cheers!

WIN free your next 12 months of subscriptions!

Zocku are offering 3 lucky premium network owners free Zocku subscription for the next 12 months.

All you have to do is simply update your payment details in your Admin Centre at http://my.zocku.com and you’ll be entered to win. To do this follow these simple steps:

1. Go to your Admin Centre at http://my.zocku.com
2. Login in using your email and password
3. At the bottom of the “Overview” page click on “Edit Card Details”
4. Type in your most recent credit card details and click enter
5. That's it!

The competition is only open for seven days.

Good Luck!

 

Competition Terms and Conditions
The following competition terms and conditions (the “Competition Terms”) will apply to all of SocialGO’s competitions including those on the www.socialgo.com website (the “Competition”) unless expressly stated. By entering the Competition you agree to be bound by the Competition Terms and the terms of the Privacy Policy.
SocialGO reserves the right to cancel or amend the Competition and/or the Competition Terms at any time without prior notice.
Any changes to the Competition or the Competition Terms will be made available on the www.socialgo.com website.
SocialGO’s decision is final. No correspondence will be entered into.
Qualifying Entrants
1. All entries into the free subscription competition must be received by midnight BST on 12 August 2009.
2. The winner will receive a 12 month SocialGO subscription. Subscription refers to the monthly fee, any widgets, bandwidth, games or themes are not included and must still be paid for.
3. Any entrants under the age of 18 must obtain parental consent prior to entering the Competition.
4. By entering the Competition you warrant that all the information submitted by you is true, current and complete. SocialGO reserves the right to verify the eligibility of all entrants.
5. The winner of the Competition will be the three entries randomly drawn after the closing date from all the entries received.
6. The winner will be notified by email within 3 days from the Competition closing date from the personal information provided to SocialGO. In the event that the winner cannot be contacted within the period set out above SocialGO reserves the right to choose another winner at random.
7. Prizes are non-transferable and there is no cash alternative.
8. SocialGO reserves the right to disqualify any entrant if it has reasonable grounds to believe the entrant has breached any of the Competition Terms.
9. SocialGO cannot accept responsibility for any entries lost, delayed, misdirected, damaged or undelivered. SocialGO is not responsible for any technical errors in internet access or otherwise preventing entry to the Competition.
10. SocialGO is not responsible for any problems or technical malfunction of any computer online system, software failure and traffic congestion on the network as a result in participation in the Competition.
11. Any personal data relating to entrants will be used solely in accordance with current UK data protection legislation.
12. The Competition and the term and conditions of this agreement will be governed by the laws of England and the courts of England have exclusive jurisdiction in relation to any disputes arising from this dispute.

We will be posting up the Zocku Monetization Workshop Part 1 over the weekend. 

It was a fantastic start to a 3 part series of workshops by Ruffkin.com's Tim Morton. Many thanks to him and everyone who came along!

Cheers! 

Hi Networkers,

We hope everyone has made great use of the Free Bandwidth and Storage offer for those that joined us in February March and April to help build and grow your networks.  But alas we can no longer keep the accountants at bay and from the start of your May billing cycle we will begin charging for any overages in bandwidth and storage. 

If you have any overages you will be charged at the end of your next billing date for the preceding monthly billing cycle.  For example, you will be charged at the end of your May billing cycle for what you used in May. 

For most of you bandwidth & storage overages wont be a problem as only the very largest networks exceed there limits.  If you are likely to exceed your limit we have sent an email to you so that you are aware.

If you want to keep track of your bandwidth and storage consumption each month, and if necessary take action, please go to your Admin Centre http://my.zocku.com.  On the “Overview” tab (bottom right) we have displayed your current bandwidth and storage consumption since the start of your billing current billing cycle.  You will continue to accumulate bandwidth and storage until the end of your monthly billing cycle.  At the bottom of the display it tells you how many additional blocks you have already consumed this billing cycle.  This will give you an idea how much you can expect to consume for the full monthly billing cycle.

Please note that at the end of your monthly billing cycle your bandwidth is reset to zero, but your storage continues to accumulate unless you delete content. 

If you have any queries please do not hesitate to contact our support team on support@zocku.com.

Today's release includes a new tool for admin's only. The "Admin Toolbar" shows when you are logged into a network that you own, your users do not see it...ever!.

At the moment it only includes links to your admin center but we are looking to use it as a way to give people more control over their networks.

We will shortly be adding an option to hide it and additional functionality as well to keep you better informed.



Today's release also includes a much anticipated premium feature which you will find in the admin system. Full blog post on this coming Tuesday.... Please report any issues you find with it to support@socialgo.com. The WidgetLaboratory guys will be around this weekend as well to help you as well at www.widgetlaboratory.com

More details coming soon.......