Zocku Owners' Network

Hi All,

The Zocku team is pleased to inform you that the DOS attacks that occured yestereday have been contained.

Yesterday we experienced intermittent service quality for several hours on the Zocku platform which resulted in slow page speeds and occasional white pages.  Initially we thought it was related to the deploy we put out yesterday, however as it transpired it was a malicious denial of service attack by unknown hackers. 

Our ISP in the USA (the world's biggest) reacted immediately to the attack and put in place various protections to bring everything under control  in a very short period of time. 

The whole team apologises for for any inconvenience caused.  We are investigating the matter thoroughly to minimise the chance of a similar situation occuring again.

Best Regards,
The Zocku Team

Hi all,

Many apologies for the disruption to your sites this evening.

We deployed a series of updates to our sites that we originally thought was the cause of the issue, however it transpires that we are currently experiencing a DDOS (Denial of Service) attack from a malicious party.

Our ISP is currently working to resolve this issue and prevent it from continuing.

We thank you for your patience in this matter.

Best regards,


Zocku Support Team

Several networks have successfully implemented the new C&B Member Billing system into their networks. We have however found a small problem affected owners of custom domains. 

When you come to enter the Content URL into the Add Fee section of ClickandBuy, the admin center will provide you with :

http://yournetwork.zocku.com/action/billing/clickandbuy 

address whereas you actually need to use your custom domain:

http://www.youtnetwork.com/action/billing/clickandbuy

This will ensure that accounts are correctly created. Sorry for confusion!
Have questions about member billing 2.0 and how you can require people to pay for video access? Contact support@zocku.com! 


 

Hey Guys, 

We pushed an update to the system last night which includes a number of important updates to Zocku networks.

Firstly, if you restrict access to the Videos tab using Member Levels, it will now also restrict access to watching videos. This is great if you would like to make watching videos on your network premium only.

Secondly, if you set media to Approval Only (videos + photos), when you now approve them, they appear in the homepage activity feed right away. We realised that MANY Zocku networks have to carefully moderate the content on their network and as a result the activity feeds may look a little bare. 

Finally, we have now retrospectively activated members on your network to receive your Message All Members if they have previously been active on  your network. From now on, all members will have to opt-in to gain access but all your existing active members will get the emails. 

Cheers! 

Hello Zocku Owners!

From today onwards, anyone who registers to join to your network will be required to verify their E-mail address upon registration. This means that they won't be able to log in until they have done so.

It's a quick process - all they have to do is head to their E-mail Inbox and click the link provided. This is to ensure that all network owners have an up-to-date, accessible database of their members contact information. It will also really improve the delivery rate when you send a 'mass message' to all your members. Nice!

As always - comments/queries/issues can be send to our friendly staff at support@zocku.com. Thanks.

We have made significant progress with the new video encoding servers and are in the progress of rolling them out in the next 2-3 hours. We are sorry for the problems caused by this and please feedback if you are still experiencing problems on Saturday morning onwards! 

Update Monday 5th October
We are now seeing considerably better video quality too. Please continue to report any ongoing issues you may be having.  

So you've created your SocialGO network, but haven't quite got things the way you want them?  You're struggling to get the design to look just right?  Or maybe you're struggling to get a layout that works best for your members? 

Don't worry! The GO Setup & Design Widget is just for you.  For $349.99 one time fee the design and tech team that developed SocialGO will do it all for you.  They will design a network logo, create a professional network look and configure the layout and settings of your network to suit your needs.  They will also set-up member subscriptions (if you have taken the Member Billing Option) and help you setup Google advertising and Analytics for you on your network so you can make money and track your members.  Included in the price is up to 10 hours of design & layout time which has to be used within 2 months of buying the widget.  Plus you get a widget and/or theme up to the value of $50 included. 

Upon purchase of this widget, an account manager will be in touch with you within one working day to get the ball rolling.  If you have any questions please contact support@zocku.com.

To buy the Go Setup & Design Widget please go to your Admin Centre http://my.zocku.com and click on the Widget Tab.

Note: We can not do any custom development work with the API as part of the GO Setup & Design service, but are happy to recommend professionals that will.

Are looks everything? Maybe not. But when it comes to getting the most out of your Zocku community, giving your members a professional looking network is important if you want them to stick around.

We've just opened up the Zocku Theme Store - jam packed full of amazing layouts that can be installed in minutes. Network looking a bit shabby? No problem. You can now give your members the slick, professional community experience they deserve. 

Thanks to our friend Ryan from go-themes.com, Zocku networks can now be completely transformed at the click of a button. Take a look at some of his work:

Woody Red


SocialBook


Rainbow

 

Hi Guys, 

We are aware that there are some ongoing issues with video encoding which is affecting the success of uploaded videos to your networks. Please be assured that the team is working round the clock to get this fixed and we will update you once it is.

Thanks for your patience in the meantime and sorry for the problems caused with your members. 

Update 1st october 2009 : We are making good progress today with our testing of the updated service.